Creature Cups® FAQs
How Do You Ship Creature Cups?
To destinations within the United States, products ship via USPS Priority Mail for a flat rate of $5.99 for orders less than $60, and $6.99 for orders over $60. Please allow 5-7 business days to arrive within the US.
For European destinations, the flat rate shipping cost is US$69.99 to all European countries except the Czech Republic (please visit our International Retailers page).
For other destinations, shipping will be calculated based on the weight and destination.
Please allow longer for international orders.
How Do I Clean My Cup?
Creature Cups are dishwasher safe and microwavable. To best care for your creature, soak it in warm water right after use and gently clean it with a small brush. Our creatures love a hot bubble bath!
What Are Creature Cups Made Of?
Creature Cups are made of hi-fire ceramics. All products are tested for FDA compliance and for lead and cadmium using test method ASTM C738-94.
What Size Are The Cups?
The volume measurement does include the creature, which will reduce the volume by 0.5-2 oz depending on the creature.
All Creature Cups have about 11 fl oz capacity, weigh about 0.7 lbs (0.3 kg), and are 3.2" (8 cm) in height and 4" (10 cm) in diameter.
All Stargazer Mugs have about 13 fl oz capacity, weigh about 0.8 lbs (0.4 kg), and are 3.5" (9 cm) in height and 4" (10 cm) in diameter.
What Color Are The Cups?
Each design comes in a specific color that we believe fits the creature within! Sorry, we don't customize colors or designs in our shop. Visit our Wholesale Inquiries page for stores or organizations looking for customization.
Is My Information Safe?
All orders and personal data are collected and processed by PayPal. Creature Cups® never handles any credit card information of orders placed on this website. Refer to the PayPal site for security and privacy policies.
How Do I Return My Cup?
Please e-mail email@example.com with your order number for instructions for returns. We cannot accept returns more than 30 days after receipt.
Why Is There A Hole In The Bottom Of My Cup?
You may notice a small spot on the bottom of your cup. We make a small hole in the bottom of the cup before the firing process to make sure that the cup won't explode when it goes into the kiln. Once the cups are fired, we seal the hole using a durable watertight glaze. Don't worry! The hole is completely sealed and won't leak or allow outside substances in.